I had a mixed experience during my 5-night stay at Mercure Jakarta Simatupang. While the room was spacious and clean, and the breakfast options improved significantly since my last visit, I faced some frustrations like slow room service. The staff was friendly and professional, which brightened my stay, but there are definitely areas that need improvement, especially in service timing. 😕
Rooms
8.0
My room was spacious and clean, with big windows that offered a nice view. It was equipped with a fridge, safe deposit box, and coffee maker. However, I noticed some dust on items like the hair dryer and iron.
Service
6.0
The staff were friendly and helpful, but I experienced long wait times for my room key and food delivery, which took over an hour. It left a bit to be desired in terms of efficiency.
Location
8.0
The hotel's location was ideal for business, being close to my company's office at South Quarter. It's also easy to access shopping malls and the airport, which was a plus.
Dining
7.0
Breakfast had improved significantly with a nice variety of local dishes. However, the slow service during breakfast made the experience less enjoyable than it could have been.
Facilities
6.0
The facilities could be better, particularly the gym and swimming pool, which felt cramped and in need of upgrades. Room service options were also not very timely.
Moses
United States of America,
February
2025
5.0/10
My stay at Mercure Jakarta Simatupang was quite enjoyable, with friendly staff and a good breakfast spread. However, the cleanliness in the room could use improvement, and there were minor issues with the facilities. Overall, it was a comfortable experience, and I would consider returning. 😊
Rooms
7.0
I stayed in a Standard King Room, which was spacious and had a comfortable bed. However, I noticed some dust on certain items like the hair dryer and the TV remote needed attention. The shower also had water splash issues, which were a bit inconvenient.
Service
9.0
The staff was incredibly friendly and attentive. I appreciated their effort to help with any issues, including offering to make me coffee when the machine wasn't working well. Their hospitality truly stood out.
Location
7.0
The hotel is conveniently located near the South Quarter, which made commuting to my office easy. However, I wouldn't choose this location if I were wanting to explore more of Jakarta, as it feels a bit distant from central attractions.
Dining
8.0
I enjoyed the breakfast buffet, with a nice variety of hot and cold items, including traditional Indonesian drinks. Still, there could be enhancements to the lunch and dinner options, which felt more basic than special.
Facilities
7.0
The facilities were decent, though the gym and pool could use some upgrades. I had to use room service for dinner since there weren't many dining options nearby.
Lauren
United States of America,
January
2025
7.0/10
My stay at Mercure Jakarta Simatupang had its ups and downs. The room was spacious and comfortable, which was great, but I encountered significant delays with room service and dining. The friendliness of the staff was a highlight, yet the overall service level fell short of expectations, especially during busy times.
Rooms
7.0
The Standard King Room was clean and spacious, perfect for my needs.
Service
5.0
While the staff were friendly and helpful, I experienced slow service, particularly with room service and dining, which was disappointing.
Location
8.0
The location is great, close to many attractions and easily accessible from the toll road and MRT station.
Dining
5.0
The breakfast options were nice, but I faced long waits and issues with dining service that detracted from the experience.
Facilities
6.0
The hotel has decent facilities, though the gym and pool could be improved.
Mark
United States of America,
December
2024
6.6/10
I had a pleasant stay at Mercure Jakarta Simatupang, especially considering the attentive service from the staff. The location was quite convenient for exploring South Jakarta, though I did find the room slightly cramped. Overall, my experience was relatively satisfying with some minor issues worth noting.
Rooms
8.0
My room was modern and clean, with comfortable furnishings. However, I felt it was on the small side, impacting my overall comfort.
Service
8.0
The staff were welcoming and incredibly helpful, attending to my needs promptly. I did encounter some delays during check-in, which was a bit frustrating.
Location
9.0
The hotel's location is ideal, close to many malls and attractions in South Jakarta. It was a hustle-free area, making it convenient for exploration.
Dining
9.0
I enjoyed the dining options available, particularly the breakfast buffet which had a good variety. The food quality was commendable, making for a great start to my day.
Facilities
7.0
Facilities like room service and the rooftop bar added to the overall experience. Though, I found a few amenities were missing, like a 'do not disturb' sign.
James
United States of America,
October
2024
6.8/10
My stay at Mercure Jakarta Simatupang had its ups and downs. The room was bright and modern, and I appreciated the cleanliness for the most part, but a few issues with noise and service really impacted my experience. While the shower was great, I faced some frustrating moments with the front desk and inconsistent amenities.
Rooms
6.0
The room was modern and bright, but I had some cleanliness concerns with dusty items. Plus, I dealt with noise disturbances from renovations during my stay.
Service
6.0
Service was hit or miss. While some staff were friendly and accommodating, I experienced inefficiency at the front desk and challenges with my laundry charges that were frustrating.
Location
8.0
The location is pretty strategic, especially if you're doing business in South Jakarta. It's close to public transport and happening spots in the area.
Dining
7.0
Dining options were decent with a nice breakfast buffet. They had a good spread and improved offerings since my last stay, although it wasn’t overly luxurious.
Facilities
6.0
Facilities like the gym and pool were quite small, which was a letdown. Room service was decent but had its quirks like missing amenities in the mini bar.
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Mercure Jakarta Simatupang Hotel20.04
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21.04.2025